Shipping policy

Processing Times

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Options & Delivery Times

• Domestic (within Luxembourg):

  • Standard Shipping (4 – 5 business days).
    

• European Union:

  • Standard EU Shipping (6 – 7 business days, tracked).

Shipping Costs

• Domestic flat rate: €4.00

• EU flat rate: €14.95

• Free shipping on orders over €150 (domestic) and €250 (EU)

Pickup Option

• Free local pickup is available from :

  • Vianden / Gare de Vianden(Parking).

  • Diekirch / Parking Terrain

  • Strassen / Commune de Strassen

• You’ll receive an email when your order is ready for collection.

Order Tracking

• You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.